IT Support Engineer
Job Location: Cookstown (Head Office)
Department: IT Managed Services
About us
With Enhance we are not just your ‘IT Company’, we are your IT Partner and Trusted Advisor, ensuring you get the best out of your Technology!
We provide a full compliment of Managed Services including, IT Support, Network, Cyber Security, Microsoft 365 and Managed Backup.
Are you passionate about delivering top-notch IT support and services? Enhance IT is looking for dedicated IT Support Engineers to join our team and make a significant impact on our clients’ IT experiences. As an IT Support Engineer, you will be the key to ensuring our clients enjoy a seamless and transformative IT journey. You’ll work closely with clients, embodying our core values in every interaction and providing expert technical support tailored to their unique needs.
Key Responsibilities
- Provide remote technical support to clients via phone, email, or remote access tools.
- Resolve IT issues related to hardware, software, network, and security in a timely and efficient manner.
- Monitor and maintain client systems and networks to ensure optimal performance and uptime.
- Install, configure, and update software applications and operating systems.
- Perform routine maintenance tasks, such as backups, security patches, and system updates.
- Document and track all support activities and resolutions in the ticketing system.
- Provide excellent customer service and communicate effectively with clients and team members.
- Collaborate with clients to understand their IT needs and deliver tailored solutions.
- Educate clients on best practices for IT security and usage.
Requirements
- Proven experience in IT support or a related role.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Stay up-to-date with emerging technologies and industry trends.
- A bachelor’s degree in a related field or equivalent work experience.
Job details
- Salary: Attractive level of renumeration depending on expertise and experience
- Employment Type: Permanent Full-Time
- Hours: 40 hours per week (plus out of hours when required)
- Minimum Experience: Experience 2 year commercial experience in a similar IT managed services role
- Location: Cookstown (Head Office)
Employee benefits
Company Pension
Free Healthcare & Wellbeing
Fitness App
30 Days Holidays + Birthday Bonus Day
Fully Funded Microsoft 365 Training Certifications
Team building events
Apply for this job
If you want to be part of a dynamic and growing company we want to hear from you, so please apply now with a copy of your CV!
